Booking terms

The service and the property owner

Amman Living provides listing, booking-request, messaging and property-management tools. Each owner manages their accommodation and the payment arrangements for it. The service is independent of Airbnb, Vrbo, Booking.com and DAMAC Tower management. Owner verification and listing approval do not guarantee every listing detail or facility.

Requesting and confirming a stay

Sign in with a verified email address or a supported account before requesting a stay. Provide accurate contact and guest information. A submitted request is pending approval and is not a confirmed reservation. Unreviewed requests expire after 24 hours or when their check-in date has passed. Availability is checked again when the owner approves.

Read the status in My booking: awaiting payment means further payment arrangements or confirmation are required; confirmed means the stay has been confirmed. Payment on arrival can be confirmed before money is received. Approval emails supplement the status shown in your account; email delivery may be delayed.

Prices and payments

The request form shows the accommodation total, cleaning fee and currency. The price is checked again before saving the request. Ask the owner to explain any additional deposit or charge before agreeing to it. The website does not collect money, charge a card or issue automatic refunds.

An owner can send bank-transfer instructions or arrange payment on arrival. Check the recipient, account details, amount and booking reference before paying. A payment marked received is a record entered by the owner. Refunds, transfer charges and payment disputes must be resolved with the owner; contact Amman Living if help is needed.

Cancellation and changes

The online cancellation control is available for approved bookings before the check-in date, using Amman's local date. Pending requests can be declined by the owner. For a change, a pending request you want to withdraw, or a cancellation on or after check-in day, message the owner. An online cancellation changes booking status and does not transfer money.

Each owner sets the cancellation and refund terms for their property. Review the terms saved with your booking and ask the owner to clarify any refund or no-show rule in writing before paying. The cancellation page explains how to use the site controls; cancelling online changes the booking record but does not return money.

Arrival, house rules and facilities

Follow the listing's guest limit, minimum stay, check-in and checkout times, house rules and building requirements. An expected arrival time is an estimate for coordination and does not override the allowed check-in time. Ask the owner about early arrival, late departure, access cards and deposits before your stay.

Building facilities can be subject to maintenance, availability and building rules. Check the current listing and ask the owner if a particular facility is essential to your stay.

Independent rental agreement and platform role

Amman Living is an online platform that introduces guests to property owners and provides listing, booking-request and communication tools. We do not own, rent, operate or control the listed homes, and we do not provide accommodation. The accommodation agreement is made directly between the guest and the owner. Each is responsible for agreeing and carrying out that rental, including its price, payment, access, house rules, cancellation, refunds and any deposit. Owners act independently and are not Amman Living employees or agents.

The website does not receive, hold or transfer rent, deposits or refunds. Guests pay the owner directly by the payment method the owner has disclosed. Amman Living records payment information entered by the owner but does not verify it with a bank. Any payment, property-condition, damage, injury, access, amenity, cancellation or refund issue should first be raised with the other party to the rental agreement. We may help pass messages but do not decide the parties’ dispute or guarantee a resolution.

To the extent the law permits, Amman Living is not responsible for a party’s acts or omissions, the condition or suitability of a property, or loss or damage arising from the guest–owner rental or services arranged directly between them. We also cannot guarantee uninterrupted availability, accuracy of third-party calendar feeds or the actions of external booking services. Nothing in these terms excludes or limits a legal responsibility that cannot lawfully be excluded, or changes rights that applicable law gives you. Contact us promptly about a problem with the platform itself.

Owner and team responsibilities

Owners must have permission to offer the property and use uploaded or imported content, keep listing details accurate, disclose payment and cancellation conditions, and maintain connected calendars. Team invitations are limited to the permissions granted. Calendar feeds refresh periodically and external platforms control when they import updates; owners must check for conflicts before finalizing a stay.

Account use and problems

Do not submit false bookings, send spam, impersonate another person, share someone else's private information or try to bypass access controls. Administrators can restrict listings and review suspicious activity. If listing information, payment instructions or access appear wrong, contact the owner and Amman Living before proceeding.

Service operator

شركة العمليات المرنة لحلول وتطوير الأعمال ذ.م.م
Flexible Operations for Business Solutions and Development LLC

Jordan company registration number: 60493. National establishment number: 200182635. Location: Amman, Jordan.

Contact Amman Living

Use our contact form for policy questions, privacy requests or help with a booking. Include your booking reference when relevant. Do not include passwords, sign-in codes, card details or identity documents.