Cancellation and refunds

Before approval

A pending request is not a confirmed stay and no money is collected when it is submitted. Unreviewed requests expire after 24 hours or when the arrival date has passed. If your plans change while a request is pending, message the owner to ask them to decline it. The cancellation button is shown after approval, rather than for pending requests.

Cancelling an approved booking

Sign in with the email used for the booking, open My booking and find its reference. For a confirmed booking or one awaiting payment, you can cancel online before the check-in date. The cutoff uses Amman's local date, not your device's timezone. On or after the check-in date, contact the owner through booking messages.

Check that the status changes to cancelled. The website attempts to notify the guest and owner by email and releases the dates on Amman Living. Connected external calendars may take time to show the change because their platforms control when updates are imported.

Payments and refunds

Cancelling on the website does not send or refund money. Accommodation payments are made directly to the owner by bank transfer or on arrival. If you have paid, message the owner with the booking reference and receipt to discuss any refund. Do not share full card details or account passwords.

Each property can have its own cancellation deadline, accommodation refund percentages, cleaning-fee rule and no-show terms. Review and accept the terms shown before requesting. A copy is saved with your booking; later changes by the owner do not change it. Deadlines are measured from midnight at the start of the arrival date in Amman time. If no terms were set for your booking, agree them with the owner in writing before paying. Refund amounts apply only to money actually paid. The owner records a completed refund after returning the money; the booking page shows the amount and receipt reference.

If the owner cancels

An owner can cancel an approved booking before its arrival date. The website records the cancellation and attempts to notify the guest. For bookings with a saved policy, owner cancellation entitles the guest to a full refund of money paid. Contact the owner to arrange its return. The website does not automatically provide alternative accommodation or process a refund.

Changing dates or guest count

Message the owner before changing your plans. A different date range or guest count may need a new availability check, price and booking request. Sending a message alone does not change the dates or price of an existing booking.

Service operator

شركة العمليات المرنة لحلول وتطوير الأعمال ذ.م.م
Flexible Operations for Business Solutions and Development LLC

Jordan company registration number: 60493. National establishment number: 200182635. Location: Amman, Jordan.

Contact Amman Living

Use our contact form for policy questions, privacy requests or help with a booking. Include your booking reference when relevant. Do not include passwords, sign-in codes, card details or identity documents.